Privacy policy

Last Updated: November 18, 2025

SolidPick-Alcanmi operates this store and website, including all relevant information, content, features, tools, products, and services (“Services”), to offer you a personalized shopping experience. SolidPick-Alcanmi is supported by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit or use the Services, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, and sharing of your personal information, this Privacy Policy will govern.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymous or de-identified data that cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and what the applicable laws permit or require, we may collect or process the following categories of personal information, including inferences derived from this information:

  • Contact Information such as your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information such as credit or debit card numbers, financial account details, payment methods, transaction details, and payment confirmations.

  • Account Information such as your username, password, security questions, preferences, and settings.

  • Transaction Information such as items added to your cart, wish lists, purchases, returns, exchanges, cancellations, and order history.

  • Communications With Us such as information you provide when contacting customer support.

  • Device Information such as details about your device, browser, network connection, IP address, and unique identifiers.

  • Usage Information such as when and how you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, contact us, or otherwise provide personal information.

  • Automatically through the Services using your device and through cookies or similar technologies.

  • From service providers who assist us in providing certain technologies or collect/process data on our behalf.

  • From business partners or third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for:

Providing, Personalizing, and Improving the Services

We use personal information to fulfill our contract with you, process payments, ship orders, remember your preferences, send account notifications, handle purchases/returns/exchanges, manage your account, arrange shipping, enable reviews, and create a personalized shopping experience with product recommendations.

Marketing and Advertising

We may use your personal information to send marketing and promotional messages via email, SMS, or mail, and to show online ads based on your purchases, cart activity, and browsing behavior.

Security and Fraud Prevention

We use personal information to verify your account, ensure secure payments, detect and investigate potential fraud or illegal activity, protect public safety, and secure our Services. You are responsible for safeguarding your login credentials.

Communicating With You

We use your personal information to provide customer support, respond to inquiries, offer effective services, and maintain our business relationship with you.

Legal Reasons

We may use personal information to comply with legal obligations, respond to law enforcement or government requests, participate in legal proceedings, handle disputes, or enforce our terms and policies.

How We Share Your Personal Information

In certain situations and for legitimate purposes, we may share your personal information with third parties, including:

  • Service providers who help with IT management, payment processing, data analysis, customer support, cloud storage, shipping, and logistics.

  • Shopify and vendors, as part of store operations.

  • Business and marketing partners to provide marketing and advertising services. For example, Shopify may support personalized ads across different sellers and websites.

    • Depending on where you live, you may have the right to opt out of such sharing.

  • With your direction or consent, such as when shipping products or using social media login integrations.

  • Affiliates or corporate group entities.

  • During business transactions, such as mergers or bankruptcy.

  • To comply with legal obligations or to protect our rights, users, or the public.

Relationship With Shopify

Our Services are hosted by Shopify, which collects and processes personal information related to your use of the Services to provide and improve them. Information you provide through the Services may be transferred to Shopify and other third parties outside your country for these purposes.

We also use advanced Shopify features that rely on data from your interactions with our store, other merchants, and Shopify. For such processing, Shopify is responsible for responding to any related data rights requests.

For more details about how Shopify handles your personal information, see the Shopify Consumer Privacy Policy. If applicable in your region, you may exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or online platforms not controlled by us. If you follow these links, review their privacy and security policies. We do not guarantee or accept responsibility for the privacy, security, accuracy, or reliability of information on those sites.

Information shared in public or semi-public areas—such as social media posts—may be visible to others and used by us or third parties without limitation.

Children’s Data

The Services are not intended for children and we do not knowingly collect personal information from anyone below the legal age of majority in your area. If you believe your child has provided personal information, please contact us to request deletion. As of the date of this Privacy Policy, we have no actual knowledge that we “sell” or “share” data belonging to individuals under age 16 as defined by applicable law.

Security and Retention of Your Information

No security measure is perfect, and we cannot guarantee absolute protection. Information may also be at risk during transmission. Please avoid sending sensitive data through insecure channels.

We retain personal information only as long as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights, subject to legal limitations:

  • Right to Access your personal information.

  • Right to Deletion of your personal information.

  • Right to Correction of inaccurate personal information.

  • Right to Data Portability to receive or transfer your data.

  • Right to Opt Out of the “sale,” “sharing,” or targeted advertising use of your personal information.

  • Manage Communication Preferences to unsubscribe from promotional emails at any time.

We do not discriminate against you for exercising your rights. Before processing your request, we may need to verify your identity. You may also authorize an agent to submit a request on your behalf.

Requests can be submitted through the Services or using the contact information below. Learn more about Shopify’s privacy practices at:
https://privacy.shopify.com/en

Complaints

If you are unhappy with how your personal information is handled, please contact us using the information below. Depending on where you live, you may also have the right to appeal our decision or file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country where you reside.

If we transfer personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved mechanisms unless the destination country is deemed “adequately” protective.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updated versions will be posted on this website, and the “Last Updated” date will be revised accordingly. We will provide any legally required notifications.

Contact

If you have questions about this Privacy Policy or wish to exercise a right you may have, please call us or email info@alcanmi.com, or contact us at:

1209 Mountain Road Place Northeast Ste N, Albuquerque, NM, 87110, US